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FAQ

Denver Store

Does FTC have parking?

Yes! Our parking lot is just south of our building, accessible from Broadway by turning right on Irvington. Parking is 1 hour maximum and you must remain on the premises. The lot is shared and managed by a third party company so we are not responsible for towing if customers have left the premises, or of cars parked in excess of 2 hours. If you plan to be here for longer, there is metered parking on Broadway or free parking in the neighborhoods.

Google map link

Can I have my yarn wound?

We are happy to wind your yarn! Just ask at the register in store when purchasing yarn, or let us know in the “Notes” section in your shopping cart when placing your order online. We'll wind it for you, with no surcharge as long as it was purchased at our store. Please note that wound yarn is not returnable.

We will also wind yarn purchased elsewhere for a small fee. The base rate is $3 per skein, plus $1 for every 100 yards in the skein. Please note that this service is at our discretion and may not be available during busy times at the store, or be refused due to condition of yarn, and that we may ask you to leave the yarn with us to be wound later.

Can I use your sewing studio?

Yes! Our sewing studio is available for hourly rental for $7/hour. This includes use of our large cutting tables, sewing machines, sergers, scissors and notions. The space is available from 10 - 6pm on weekdays. For weekend availability, please email or call.

Do you sell sewing machines?

We do! We sell several select models of Janome sewing machines and sergers. We’ve been using Janomes for over 10 years in our classroom and we love these workhorse machines. You can test-drive all the models we offer in our classroom at any time.

Do you offer sewing machine servicing?

We do! Our service repair man, Bob Juenemann, has over 40 years sewing machine repair experience and can work on any make/model of machine. Basic service/tune ups start at $150, and if your machine requires extra parts, you will be contacted before the work is done. All service is guaranteed for 90 days and generally the turn-around time is 2 weeks. Please note that Bob is contacted upon machine drop-off and is not available to answer questions in the store.

Are you hiring?

We are always looking for outgoing, crafty folks to work here even if we don’t currently have a position available. If you've got what it takes to work in a fast-paced, creative retail environment and you are a knitter/crocheter/stitcher/embroiderer/maker, then send us an email with a copy of your resume, a cover letter, and a few examples of your work to manager@fancytigercrafts.com.

Does Fancy Tiger donate raffle gifts, prizes, or cash?

Yes! We keep a monthly donations budget and strive to support local nonprofit organizations and causes by donating craft kits, gift cards or supplies. To apply for a donation, please fill out a donation application. Due to the volume of applications we receive, we regret we cannot grant every request. We evaluate applications based on the following guidelines:

  • The recipient must be a 501c3 nonprofit organization.
  • A copy of the 501c3 letter from the IRS must accompany the application.
  • Applications without a 501c3 attached will not be considered.

The application must be received at least 60 days before the event date and the 'pick-up' date in order to be considered. Applications are reviewed on a first come-first serve basis. Because the budget is limited, early submission of your application is recommended.

The organization must fall into one of the following categories:

  • Arts Education
  • Community Arts and Crafts
  • Sustainable Fiber Resources
  • Education on any of the above

We do not donate to organizations and/or causes outside of the Denver community. Past support of an organization or an event is not a guarantee of future support.

Classes

Should I bring a sewing machine to class?

We provide the sewing machines and sergers for our classes, as well as basic notions such as scissors, tape measures, rotary cutters and mats. Our teachers are trained on our machines to ensure classes run smoothly, and we make sure our machines are in good working order and have all the attachments, feet and accessories you might need for your project.

Can I bring my child to a class?

We ask that unless the class specifically states "Kids Class", all classes are ages 18+. If you are enrolled in an adult class, please arrange for childcare during class time.

I've bought a class for someone, do you need their name?

What a great gift! We don't need their name for the class registration, the class attendee just needs to know what name the class seat is reserved under when they come for class, which most likely is your name. Our teachers can figure out the rest from there!

Do you offer a discount on supplies for classes?

We do! We offer 15% off* all supplies needed for a class (*in-store only) on the same day as your class. Just let our staff know at the register that you're enrolled in a class and they'll apply the discount during checkout. Discount is only good in our brick and mortar store for items specified on the class supply list and on amounts to make one class project. This discount does not apply towards Creativebug online classes.

Do you offer private lessons & parties?

We do! We offer private lessons and parties for a wide range of things from one-on-one lessons with one of our great teachers, to birthday parties, to space to host a craft night for all your friends. Email parties@fancytigercrafts.com to plan and schedule your next lesson, craft event, or party.

When do you list new classes?

Our class schedule comes out quarterly on February 1st, May 1st, August 1st, and November 1st for the Spring, Summer, Fall, and Winter quarters.

Is there a minimum class enrollment?

Our minimum for classes is 2 students. If we have only 1 student signed up 24 hours before the class starts we will have to cancel the class. You will be contacted and offered a full refund or to be moved to the next available class if this happens.

Online Ordering

How do you ship?

We make every effort to ship orders out in a timely matter. Every order will go out within 1-4 business days (excludes weekends and holidays) of placing the order. If there is a problem with your order such as mismatched dyelots or a fabric running short, we will email you within two business days of receiving your order to see how you would like to handle the issue.

Express orders must be placed by 11am on weekdays so that they can reach the post office and leave the same day, or it will go out on the following business day.

You will get an email confirmation when you place your order, and also when your order ships, including a tracking number. Please be sure to check your spam folder if you do not see these within 3 business days of placing your order. If you don't receive a confirmation email of your order or shipping confirmation, please email us at orders@fancytigercrafts.com and let us know.

We use USPS almost exclusively for shipping, except in cases of very large and/or heavy orders which are shipped UPS (this may include some Express or Canadian/UK/EU orders) unless another method is specifically requested.

International orders, please be aware that you may be responsible for paying duties or customs as your purchase enters your country. This is not a fee from us, and as such, we're unable to waive it. We cannot mark any item we are shipping as “gift”, or enter a lower value amount due to shipping laws.

Shipping Rates

We do our best to keep our rates low despite constantly rising shipping costs. Your shipping includes packaging and handling fees, and you will receive a tracking number once it has shipped. Purchasing more items will give you the best value on shipping.

What are your shipping rates?
  • US orders under $99: $6.95
  • US orders over $99: FREE!
  • US Priority 2-day Express: $29.95
  • Canada/UK/EU: $13 on orders $49.99 and below, $22 on orders $50 and above
  • AUS/NZ: $22 on orders $74.99 and below, all others will be invoiced
  • All other countries: invoiced after your order is placed
Do you ship internationally?

We do! Please see above for country specifics. All invoiced international orders are charged for actual shipping costs via Paypal once we have received your order and packaged it up. Your order will not ship out until the shipping has been paid for. Packages 4 lbs and under will ship via USPS First Class, and 4 lbs and over will ship USPS Priority or via UPS if that option is more cost efficient. You will receive a tracking number once your order has shipped. If you have any questions or would like an estimate of shipping before placing your order, please email us at orders@fancytigercrafts.com.

What about dyelots?

Please make sure to purchase enough yarn for your project as we cannot guarantee we will be able to match a dyelot if you run out. We will send skeins that are purchased at a time in the same dyelot. If we do not have enough of the same dyelot for your order, we will contact you via email before shipping. If you are looking for or need a specific dyelot, please email us at orders@fancytigercrafts.com before placing your order and we‘ll do our best to get you what you need.

Do you offer fabric swatches?

We do not offer swatches of our fabrics. We try to represent them as true as possible to make you confident of your online purchase. Please note that there can be slight variations of color due to monitor settings, and neons in particular cannot be truly represented by a camera/monitor. Our minimum cut on fabric for online orders is 1 yard.

Do you sell fabric in decimal increments?

At this time, we only offer whole-yard increments on our website. However, if you would like a decimal amount of fabric, please round your purchase up to the nearest yard, and put the amount you would actually like of that in the notes section of your cart. We'll make sure to refund you any overage paid within the next 2 business days. 

Do you sell gift cards online?

We do! You can purchase gift cards online here in two different varieties. We also offer gift cards for purchase in our Denver store.

The Brick and Mortar cards are a plastic card that can be mailed to you, your giftee, or held at the register for pickup. We are happy to include a message with the card, just write the message in the Notes section at checkout. Please note that these cards will only work in our Denver store and not online.

The Digital Gift Cards are a digital code that is emailed to you once we've fulfilled the order (this usually happens within 24 hours). To give to your giftee, you can either forward the email with the code, or click on "View gift card" at the bottom of the email to go to a page you can print out to give them. The digital cards only work on our online webstore. Choose this option if you anticipate your giftee wanting to sign up for classes.

Why isn't my gift card working online?

We have two different kinds of gift cards—a plastic card that only works in our brick and mortar store, and a digital code kind that is emailed to you and works on our webstore. If you have a plastic card and are wanting to place an order online with it, we will need to convert it to the digital code kind before you can use it online. Email us at orders@fancytigercrafts.com with the code on the back of your card and our web team will be happy to do this for you.

Do you offer wholesale?

We offer our Fancy Tiger Crafts brand sewing and knitting patterns for wholesale purchasing. Please email us at orders@fancytigercrafts.com for more information on setting up a wholesale account.

Do you charge sales tax on online orders?

We charge Colorado sales tax on all items shipped to a Colorado address. There is an additional Denver tax for items shipped within Denver city limits.

What is your return policy?

We will make every effort to make sure you are satisfied with your purchase. If you are unsatisfied for any reason, please email us and let us know at orders@fancytigercrafts.com. You can read our full return policy here.

If you receive the wrong item, are missing an item, or an item was damaged, please let us know within 72 hours of receiving your package and we will gladly fix the mistake and absorb all shipping costs associated with this.

If you are unsatisfied with your yarn, fabric, or fiber purchase for any reason, we will accept a return for store credit or exchange within 60 days of date of original purchase. Yarn must be unwound and in original skein condition, and fabric and fiber must be in original condition and not washed, spun, or felted. We will credit your account once we receive the item back for the price of the goods. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us.

We cannot accept returns on any books, patterns, or sale items. These are final sale and may not be returned.

For any returned merchandise, please be sure to include your order number, email address and phone number so we can credit your account.

For exchanges, you are responsible for shipping costs to send the exchange back to us, and we will cover the shipping cost of sending a new item back for one time only. Please notify us at orders@fancytigercrafts.com that you are sending an exchange and what you would like in return, and we will set the new items aside for you until the exchange is received.

For any questions about ordering, returns, or exchanges please email orders@fancytigercrafts.com. If you have already placed an order, please include your order number so we can assist you faster.

Do your PDF sewing patterns come with a copy shop file?

They do! All of our brand of sewing patterns come with a copy shop file formatted for 30" wide roll printers, which any copy shop should be able to handle.

How do I access the pdf pattern I purchased?

When you order a pattern PDF you will receive an email with the download link shortly after purchasing. You can also access your pattern by logging into your account with us here. If you have any problems with your file or have questions, please email us at orders@fancytigercrafts.com and we'll be happy to troubleshoot.

If you purchase a sewing pattern, please be sure to turn off all page-scaling before printing in order to make sure your pattern prints at the right scale.

Do you offer in-store pickup?

We do! Choose the in-store pickup option when selecting a shipping option at checkout, and we'll have your order ready at the register in our Denver store in 24 hours. Orders will be held for 2 weeks, at which time we will begin contacting you with friendly reminders to retrieve your order. If we have not heard back from you in 2 months time, you will be refunded for your order, minus a 15% restocking fee and the items will be put back on the shelf for sale.

If you need your items by a specific time, or need to pick them up beyond the initial 2 weeks, please leave a note in your cart at checkout, or email us at orders@fancytigercrafts.com to let us know. Please note that the in-store pickup option is will only appear for Colorado addresses. If you are visiting from out-of-state/country, please enter the CO address that you will be staying at in order to see the in store pickup option at checkout.

Help! I accidentally chose in-store pickup, but need my items to ship!

If you needed your order shipped and accidentally chose in-store pickup, we just need to arrange for our shipping fee and then we can ship your order. Email us at orders@fancytigercrafts.com and our webstore team can invoice you for shipping and help get your items on their way to you.

Can I track my order?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where do you ship to?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

What are your shipping rates?
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Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!