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FAQ

Do you sell fabric in decimal increments?

At this time, we only offer whole-yard increments on our website. However, if you would like a decimal amount of fabric, please round your purchase up to the nearest yard, and put the amount you would actually like of that in the notes section of your cart. We'll make sure to refund you any overage paid within the next 2 business days. 

Do you sell gift cards online?

We do! You can purchase digital gift cards here 

The Digital Gift Cards are a digital code that is emailed to you once we've fulfilled the order (this usually happens within 24 hours). To give to your giftee, you can either forward the email with the code, or click on "View gift card" at the bottom of the email to go to a page you can print out to give them. The digital cards only work on our online webstore. Choose this option if you anticipate your giftee wanting to sign up for classes.

Why isn't my gift card working online?

We have two different kinds of gift cards—a plastic card that only works in our brick and mortar store, and a digital code kind that is emailed to you and works on our webstore. If you have a plastic card and are wanting to place an order online with it, we will need to convert it to the digital code kind before you can use it online. Email us at orders@fancytigercrafts.com with the code on the back of your card and our web team will be happy to do this for you.

Do you offer wholesale?

We offer our Fancy Tiger Crafts brand sewing and knitting patterns for wholesale purchasing. Please email us at orders@fancytigercrafts.com for more information on setting up a wholesale account.

Do you charge sales tax on online orders?

We charge state/city/county sales tax on all orders shipping to a Colorado address

What is your return policy?

We will make every effort to make sure you are satisfied with your purchase. If you are unsatisfied for any reason, please email us and let us know at orders@fancytigercrafts.com. You can read our full return policy here.

If you receive the wrong item, are missing an item, or an item was damaged, please let us know within 72 hours of receiving your package and we will gladly fix the mistake and absorb all shipping costs associated with this.

If you are unsatisfied with your yarn, fabric, or fiber purchase for any reason, we will accept a return for store credit or exchange within 60 days of date of original purchase. Yarn must be unwound and in original skein condition, and fabric and fiber must be in original condition and not washed, spun, or felted. We will credit your account once we receive the item back for the price of the goods. Unfortunately, we cannot refund your shipping costs or cover the cost of shipping a return to us.

We cannot accept returns on any books, patterns, or sale items. These are final sale and may not be returned.

For any returned merchandise, please be sure to include your order number, email address and phone number so we can credit your account.

For exchanges, you are responsible for shipping costs to send the exchange back to us, and we will cover the shipping cost of sending a new item back for one time only. Please notify us at orders@fancytigercrafts.com that you are sending an exchange and what you would like in return, and we will set the new items aside for you until the exchange is received.

For any questions about ordering, returns, or exchanges please email orders@fancytigercrafts.com. If you have already placed an order, please include your order number so we can assist you faster.

Do your PDF sewing patterns come with a copy shop file?

They do! All of our brand of sewing patterns come with a copy shop file formatted for 30" wide roll printers, which any copy shop should be able to handle.

How do I access the pdf pattern I purchased?

When you order a pattern PDF you will receive an email with the download link shortly after purchasing. You can also access your pattern by logging into your account with us here. If you have any problems with your file or have questions, please email us at orders@fancytigercrafts.com and we'll be happy to troubleshoot.

If you purchase a sewing pattern, please be sure to turn off all page-scaling before printing in order to make sure your pattern prints at the right scale

Can I have my yarn wound?
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We are happy to wind your yarn! Just ask at the register in store when purchasing yarn, or let us know in the “Notes” section in your shopping cart when placing your order online. We'll wind it for you, with no surcharge as long as it was purchased at our store. Please note that wound yarn is not returnable. 

We will also wind yarn purchased elsewhere for a small fee. The base rate is $3 per skein, plus $1 for every 100 yards in the skein. Please note that this service is at our discretion and may not be available during busy times at the store, or be refused due to condition of yarn, and that we may ask you to leave the yarn with us to be wound later.

Do you sell sewing machines?
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We do! We sell several select models of Janome sewing machines and sergers. We’ve been using Janomes for over 10 years in our classroom and we love these workhorse machines. You can test-drive all the models we offer in our classroom at any time.

Do you offer sewing machine service?
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We do! Our service repair man, Bob Juenemann, has over 40 years sewing machine repair experience and can work on any make/model of machine. Basic service/tune ups start at $150, and if your machine requires extra parts, you will be contacted before the work is done. All service is guaranteed for 90 days and generally the turn-around time is 2 weeks. Please note that Bob is contacted upon machine drop-off and is not available to answer questions in the store.

Are you hiring?
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We are always looking for outgoing, crafty folks to work here even if we don’t currently have a position available. If you've got what it takes to work in a fast-paced, creative retail environment and you are a knitter/crocheter/stitcher/embroiderer/maker, then send us an email with a copy of your resume, a cover letter, and a few examples of your work to manager@fancytigercrafts.com.

Does FTC donate raffle gifts, prizes or cash?
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Yes! We keep a monthly donations budget and strive to support local nonprofit organizations and causes by donating craft kits, gift cards or supplies. To apply for a donation, please fill out a donation application. Due to the volume of applications we receive, we regret we cannot grant every request. We evaluate applications based on the following guidelines:

The recipient must be a 501c3 nonprofit organization.A copy of the 501c3 letter from the IRS must accompany the application.Applications without a 501c3 attached will not be considered.

The application must be received at least 60 days before the event date and the 'pick-up' date in order to be considered. Applications are reviewed on a first come-first serve basis. Because the budget is limited, early submission of your application is recommended.

The organization must fall into one of the following categories:

Arts Education

Community Arts and Crafts

Sustainable Fiber Resources

Education on any of the above

We do not donate to organizations and/or causes outside of the Denver community. Past support of an organization or an event is not a guarantee of future support.